We understand it can feel a little daunting when your child is heading off to a new childcare centre, and we have put together some information that might help.
Please note, some of the processes and procedures outlined below may vary slightly from centre to centre. For centre-specific FAQs, please visit the individual website of your chosen centre.
How will you help my child settle in?
To make the transition as stress-free as possible, we recommend several short visits prior to the start date, where you stay with your child as they familiarise themselves with the new environment.
Our teachers will work together with you to ensure your child has a great experience right from the start. Each child is assigned a key caregiver who is responsible for their settling in, parent induction, routines, development updates and individual discovery projects. We find that having a key caregiver as a familiar point of contact helps to reduce stress and increase trust and excitement about starting with us.
Feel free to visit or phone the centre at any time to find out how your child is getting on – you might find this unnecessary once you see how much they love our centre!
How can I make the goodbyes easier?
We have learnt from experience that it is best to devise a regular routine for saying goodbye, and discuss it with your child before arriving at the centre. Some tips to make it a bit easier include:
- Talk to your child about what activity you are going to do with them before saying goodbye (such as staying to complete a puzzle or reading a story)
- Keep the goodbye process short to minimise stress
- Always let your child know you are going to leave but will be back later to pick them up. If your child gets upset at this point, we recommend sticking to your routine
- Leave them with one of the teachers or some other children rather than just on their own
- Always leave as soon as you have said your goodbyes
- Crying is normal when you leave, however rest assured this usually stops soon afterwards as they get on with their day!
- Children will pick up on your emotions about coming to the centre. Make sure you have positive conversations about the centre and always ask them how their day was when you pick them up
What should my child bring every day?
The children at our centres are very busy which means there is often a need for parents to pack a few extra things. Most of our centres recommend packing the following named items:
- Two or three complete changes of clothes, including underwear and socks
- Sunhat in summer
- Warm hat in winter
- Appropriate footwear
- Nappies if necessary
- Certificate of Immunisation and birth certificate on their first day
What sort of food will my child be eating?
We know that eating well is vital for children’s development and long-term health, and all Evolve centres actively promote healthy eating. Some of our centres have their own in-house cooks who create delicious daily meals for our children, while other centres ask families to pack nutritious lunchboxes for their child each day. Many Evolve centres have Healthy Heart awards and are enthusiastic participants in the Heart Foundation’s Healthy Heart programme.
How do you communicate with parents?
We love to build close relationships with all our families and use an online tool called Storypark to share your child’s learning with you. We also create profile books, which provide a hard copy for children to look through with their friends and family.
Staff and management are always available to discuss any matter regarding your child and centre. We recommend that you make an appointment so that teachers can be available without interruption.
Do you participate in the 20 free hours’ scheme?
Yes, we do! Under this scheme if your child is aged 3, 4 or 5 they can receive fully subsidised care, up to 6 hours per day for a total of 20 hours per week. For more information, please get in touch with your individual centre
What do I need to do if my child is sick and can’t come into the centre?
Please phone the centre and let us know (you can just leave a message if no one picks up the phone).
What happens if my child falls ill or has an accident at the centre?
We will phone you and/or your child’s caregiver and an ambulance if necessary. We will care for your child until you or the ambulance arrives.
What are your policies around immunisation?
We respect parent/caregiver choice around immunisation. If your child is immunised, please provide their Plunket book on enrolment so that we can photocopy their immunisation chart. If you have chosen not to immunise your child, please let us know on enrolment, so that you can be notified if there is ever an infectious disease/illness in the centre.
What are your policies around health and safety?
Health and safety are a top priority at our centre, and our policies are continuously reinforced by our staff. These include (but are not limited to) regular safety checks of all equipment, identification of and mitigation of any hazards, the storage of chemicals and hazardous items in locked cupboards, and educating children on personal safety matters such as walking inside, staying seated while eating, not throwing equipment and encouraging respectful caring behaviour at all times.
At our centres we have at least one first aid trained staff member per 50 children onsite at all times.